Privacy Policy

Introduction

At 5 Stars Technology, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information across our services, website, and SMS / mobile messaging programs.

Information We Collect

We may collect the following categories of information:

• Personal Information: Your name, email address, phone number (including mobile number for texting), and other contact details you provide.
• Business Information: Company name, job title, business requirements.
• Project / Transaction Data: Data, files, or content you provide for development, automation, implementation, or integration.
• Communication Records: Records of correspondence (email, calls, text) between you and us.
• SMS / Messaging Consent Records: When you consent to receive text messages, we collect metadata such as opt-in timestamp, source (form, SMS keyword), IP address, version of consent language, etc.

How We Use Your Information

We use your data for the following purposes:

• To provide, maintain, and improve our services
• To communicate with you about projects, updates, and service notifications
• To communicate with you about ongoing projects, ask questions, make inquiries, and provide project updates via SMS
• To respond to inquiries, support requests, or legal/regulatory matters
• To protect our rights, prevent fraud or misuse, and comply with legal obligations
• To enforce this policy and our agreements

SMS / Text Messaging Policy

If you opt in to receive SMS messages from us, please note the following:

Scope of Messages

We may send you project-related messages including project updates, questions about your ongoing work, inquiries about requirements or specifications, status updates, and other communications directly related to your active projects with us.

Consent & Opt-In

By providing your mobile number and opting in, you give express written consent to receive recurring automated text messages from 5 Stars Technology via SMS or other messaging platforms. Consent is not a condition of purchase. You affirm that you are the authorized user or owner of the mobile number provided.

Confirmation / Welcome

After you opt in, you will receive a confirmation text acknowledging your subscription and providing instructions for how to opt out.

Frequency

The total amount of messages you receive will be based on your preferences on receiving updates and/or notifications.

Message Types

5 Stars Technology only sends text messages to customers for Account Notifications and Customer Care. Message & data rates may apply. Reply STOP to cancel, HELP for help. Message frequency varies.

Message & Data Rates

Standard message and data rates may apply to any text messages sent or received on your mobile device.

Opt-Out / Unsubscribe

You may revoke consent at any time by replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE. We will cease sending project-related text messages promptly (within 10 days). Please note that opting out may impact our ability to communicate important project updates and may require alternative communication methods.

Help / Support

For assistance or additional information, reply HELP or contact us at info@5starstechnology.com or (305) 306-0664.

For help, reply to any text message with HELP.

Quiet Hours / Time Restrictions

We will not send project-related texts outside the hours of 8:00 am to 9:00 pm (recipient's local time) unless you request it with a written request. If you are in a jurisdiction with stricter time constraints, we will comply with those.

Revocation by Any Reasonable Method

You may revoke consent by any reasonable method, including via text, email, phone, or customer portal. We will respect and act upon revocation even if not submitted via "STOP."

Recordkeeping & Audit Trail

We maintain records of your opt-in, related metadata, confirmation messages, and opt-outs. We also maintain a suppression (do-not-text) list to prevent unwanted project communications.

Third-Party SMS Providers

We may use third-party SMS service providers to deliver messages. All such providers are obligated by contract to protect your data, to use it only for message delivery, and to comply with applicable privacy and security obligations.

Changes to SMS Terms

We reserve the right to modify these SMS terms. If we make material changes, we will notify you and update the "last updated" date. Continued use of the SMS service after changes constitutes acceptance.

How We Share Information

We do not sell or rent your personal information. We may share personal information with service providers acting on our behalf, including providers that support hosting, analytics, scheduling, messaging, communications, and form processing, subject to appropriate contractual, privacy, and security safeguards.

We do not sell, rent, or trade your personal information (including mobile phone numbers) to third parties for their marketing purposes. We may also disclose personal information if necessary to comply with law, protect rights, or in connection with a business transfer (merger, acquisition, etc.).

We have strict internal controls and security measures in place to prevent unauthorized access, use, or disclosure of your information.

Data Retention and Deletion

We retain personal information only as long as necessary for the purposes outlined or as required by law. You may request deletion, and we will act unless retention is legally required. We also maintain opt-out and suppression data in perpetuity (or as required by law) to ensure no future communication is sent to numbers that opted out.

Your Rights

You have these rights with respect to your personal data:

• Access: Request a copy of data we hold on you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request deletion (except data we must retain for compliance)
• Portability: Request data transfer to another provider
• Objection / Restriction: Object to or restrict processing under certain conditions
• Revocation of SMS Consent: At any time, you may withdraw your consent to SMS communications (as above).

To opt out of future communications, text STOP or UNSUBSCRIBE.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use cookies for:

• Website functionality and performance
• Analytics to understand user behavior
• Security and fraud prevention

Website Forms, Tools and Analytics

This website collects information in the following ways:

• Contact form: name, organization, role, email, sector, your description of the process, and the page you came from. Used only to respond to your inquiry.
• AI Readiness Assessment and ROI Calculator: your answers and inputs are processed in your browser. They are sent to us only if you choose to enter your email to receive your results.
• Booking: meetings are scheduled through Calendly, which processes the details you enter under its own privacy policy.
• Analytics: if enabled, Google Analytics runs only after you accept analytics cookies in the consent banner. You can decline and the site works the same.

Form submissions are delivered to our inbox through a form-relay service acting on our behalf. We keep inquiry records for as long as needed to respond and to manage any resulting engagement, and delete them on request unless the law requires us to keep them.

Applicable Data-Protection Law

We handle personal information in line with the data-protection law that applies to you, including the EU and UK General Data Protection Regulation (GDPR) where relevant, Florida law and other applicable US state laws, and national privacy acts in the countries where our clients operate. To exercise any of the rights above, contact us using the details below.

International Data Transfers

Where personal information is processed or transferred outside the jurisdiction in which it was collected, we use appropriate safeguards required by applicable data-protection law.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. Minors should not opt into SMS programs; we do not knowingly send texts to children under 13.

Changes to This Policy

We may update this Privacy Policy or SMS terms periodically. We'll post the revised version here with the new "last updated" date. Your continued use of our services or SMS communications after any update constitutes acceptance.

Contact Us

If you have any questions or wish to contact us regarding this policy or your information, please email us at info@5starstechnology.com or call +1 (305) 306-0664.